By adding a new feature, Tapsi company allows its driver users to receive the opinions of passenger users in an aggregated form and identify the most important points for improvement.
According to Iran digital economy annotation, according to Tapsi Public Relations, in this plan, after the passenger users register their points and comments at the end of the trip, these points and comments are reviewed in an aggregated form, and if they have a significant impact on the ambassador’s score, this change and the reasons for it, The driver will be notified. The purpose of doing this is to help ambassadors improve the quality of their trips and thus increase their score.
Tapsi users always record their level of satisfaction at the end of each trip by recording a score between 0 and 10 and also state the reasons for their satisfaction and dissatisfaction. During these years, the points registered by passengers for ambassadors were used to evaluate the quality of each driver’s service and also to terminate cooperation with drivers who did not perform well. But with the new feature that was recently added to the ambassadors application, now drivers can see the points of improvement in the quality of their trips and plan to fix them.
Bardia Mirzaei, head of the Tapsi product management team, says: “Ambassadors always seek to know the reasons for their score changes so that they can improve them. This plan is a fair way to respond to this need of ambassadors to take a targeted step towards improving their performance. According to this plan, the points of the ambassadors are collected in a 45-day working period, and if there is a noticeable change in their final score, they will be informed of this change in rank and the reasons for it.
It should be noted that the requirement for the implementation of this plan is the active participation of passengers in accurately recording feedback and the reasons for their satisfaction or dissatisfaction at the end of the trip, because considering the size of the Tapsi fleet in the country, the best way to evaluate the quality of the fleet is the users who use it on a daily basis. They use tray trips.
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