Snappfood released a statement about its disruption on Monday.
According to Ideaagency, it is stated in this statement: “On Monday, 16 December 2024, the infrastructure of “Afranet”, the main provider of the Snappfood data center, experienced a complete power outage and more than 500 virtual machines were disabled. Therefore, Snappfood was also unavailable to users for a few hours.
After 90 minutes, Snappfood was available again, and during this period, 70 minutes were spent on system recovery, security reviews and data compatibility checks, and 20 minutes were spent checking the queue of users. In order to restore the platform as quickly as possible, many resources were used as substitutes or with lower capacity, which are gradually recovering and will return to the system cycle over time.
In order to clarify the issue, it should be noted that the disruption of the electricity backup infrastructure in the Snappfood data center was the result of several power outages in the past weeks, and this caused the process of replacing the backup sources to not be carried out properly.
It should also be noted that the complete transfer to the backup data center is both time-consuming and involves risks, including high return risk, the possibility of operational data loss, and other security risks. Taking into account all these considerations and the importance of protecting the interests of all users, Snappfood’s technical team did not make a decision to completely move the service to the backup data center. In the end, we sincerely apologize to all users who had an unpleasant experience in the past days.”
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