Alibaba, which faced a 35% growth in foreign travel in 2022, added the possibility of internet calling to its application in 2023 with the aim of solving the challenges of foreign travel travelers and creating a reliable experience.
According to Ideaagency, one of the problems that foreign travelers have to deal with is that after leaving the country, it is not possible to contact the support company of the company from which they purchased the ticket. Alibaba has solved the challenge of communicating between passengers and the support team by providing the possibility of internet calling.
This product was met with great reception by Alibaba travelers. According to Alibaba’s announcement, the company’s support team has responded to 42,000 calls over the past year through the internet and has devoted a total of 70,000 minutes to support foreign travelers.
This service is available for foreign travelers for free through the mobile version of Alibaba and from the “My Trips” section.
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