The head of the e-Commerce Development Center announced in a letter to the head of the Food and Drug Organization that until the procedure of this organization is revised, it will prevent the registration of the warning of the Food and Drug Organization in the Enamad system.
According to Iran digital economy annotation, Amin Kolahdoozan, the head of the e-commerce center in the X social network, has given explanations in connection with the letter he sent to the head of the Food and Drug Organization about the problems related to the registration of violations by the supervisors of the Food and Drug Organization.
In this letter, it is stated: “Despite the holding of numerous training sessions and the clearing of numerous ambiguities and warnings through the special working group of supervisors of that organization, unfortunately, some supervisors of the Food and Drug Organization still witness actions outside or beyond We are authorized by law. “Since the foundation of digital economy and e-commerce businesses in Iran is new and needs special support and maintenance, unfortunately, arbitrary actions have caused problems and damages for businesses in this field.”
In the continuation of this letter, Kolahdoozan pointed out the most important problems in the process of registered warnings and said: “The title of the violation must match the content and description of the violation and be clearly stated. Contradiction of the registered title with the description of the violation, general references, lack of clear legal reference for the violation, and such cases are not accepted as violations.
The basis for registering each violation is the product supply page, which means that on one page, several violations of laws or regulations and rules may be seen, all of which should be recorded in a violation report, and multiple warnings about the same product should be avoided.
As soon as the violation is removed from the supply page, the supervising business is obliged to investigate and announce an opinion regarding the removal or non-removal of that violation. Removal from the search engine’s memory is an example of an action outside the scope of instructions and professional responsibility of supervisors and should be avoided. Reviewing and announcing an opinion on any violation that is reported by the business to be resolved must be done as soon as possible and within 24 hours at most. This is despite the fact that the delay in reviewing the cases of the violation is unfortunately long and sometimes up to 10 days.”
In the continuation of this letter, it is also stated: “A number of previous supervisors of the organization are currently unresponsive or have been transferred from the supervision unit, and open and unanswered folders have been created. Since, based on the approval or disapproval instructions, the violation must be reported by the supervisor, it is necessary to reset the cartable to zero before any transfer of the supervisor from the place of work.
At the end of this letter, Kolahdoozan asked the head of the Food and Drug Organization, while announcing the restriction on the access of the supervisors of that organization until the review and announcement of the reforms, in the first step, to determine the tasks of the open cases as soon as possible, and in the second step, to address the mentioned cases and the violations committed by some employees should be dealt with as soon as possible, and in the third step, as soon as possible, conduct orientation courses of supervision for qualified experts and reflect the results to this center.
Supervisors will be re-accessed to the system after ensuring the proper execution of duties and notification to this center immediately.
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