Divar has made its support service 24 hours by introducing smart support. This smart assistant is an action from Divar to avoid long support queues by identifying problems and offering solutions. The results of using this tool show that users are twice as likely to use it as compared to phone calls.
According to Iran digital economy annotation, by unveiling a smart assistant, Divar platform provided its support services 24 hours a day. Using artificial intelligence algorithms, this assistant is able to automatically identify users’ problems and provide appropriate solutions. The results of using this tool show that users are twice as likely to use it as compared to phone calls.
The smart support of Divar is placed instead of the list of frequently asked questions and answers and has various features including chat-based interaction, step-by-step guidance, information exchange and providing additional information.
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