Alibaba was the first online tourism company in Iran to provide its users with a penalty-free refund service. Refund without penalty is a type of ticket insurance for passengers, whereby they can cancel the travel ticket without incurring a penalty.
According to Ideaagency, over the past year, this company has offered 100,000 refunds without penalty to the passengers of its domestic flights, and out of this number, it has been able to gain the complete satisfaction of the passengers.
Aliakbar Soltanlou, Vice President of Alibaba Operations, says about this product, “There is a group of travelers who are not sure about their trip or for any reason there is a possibility that the conditions of the trip will change and the trip will be canceled, but on the other hand, considering Shortages of the domestic air fleet, it is necessary to book your travel ticket before the travel is definitely confirmed. Penalty Free Refund is a product that helps this group of people have a more secure travel experience.”
He also said, “Soon, the scope of this product will increase, and in the near future, users will be able to use the refund option without penalty on all travel products.”
This product, which has been active on domestic flights until today, is more suitable for travelers who may cancel their trip, but on the other hand, need to be sure of their desired flight reservation.
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