Reports of harassment on Divar decreased by 50%

In the past year, by implementing various measures, Divar has reduced the exposure of users to annoying messages by half.

According to Iran digital economy annotation, with the expansion of the use of the Internet, the security of the online space has become one of the main concerns of users. Especially on platforms like Divar where direct interaction between users is possible, the issue of harassment, especially for women, becomes more important.

In this regard, the team to reduce exposure to Divar disturbance started its activity in August 2023. Focusing on identifying and removing inappropriate messages, disturbing images and off-topic conversations, the team seeks to create a safer environment for users, especially in popular categories such as bags and shoes, clothing, cosmetics and beauty, and work and professions.

Divar’s measures to deal with intruders

By prioritizing the security of users and dealing with annoying messages, Divar platform has taken extensive measures in this field. Using new technologies, especially artificial intelligence, this platform seeks to create a safer and more pleasant environment for its users.

One of Divar’s actions is to add a “hidden folder” feature to chat. With the help of artificial intelligence algorithms, this feature identifies inappropriate and annoying messages and automatically transfers them to this folder. In this way, users are protected from receiving annoying notifications.

In addition, users can manually review messages and take necessary decisions by referring to this folder. Options such as forwarding the message to the main chat, blocking the annoying user and completely deleting the conversation are available to the users.

Divar seeks to identify new and more sophisticated methods of harassment using Generative AI. This technology helps Divar to identify these methods before they are widely used and take necessary measures to counter them.

Divar has also made it easier for users to block annoying users by placing the blocking option in a more accessible place in anonymous chats and calls.

Using advanced artificial intelligence models, Divar is able to identify inappropriate images and remove them. According to Dewar, this feature significantly prevents inappropriate content from being published on the platform.

The “Anonymous Call” feature allows users to communicate with each other without revealing their personal phone numbers.

By creating an “Anti-harassment and fraud” section in “My Divar”, Divar provides users with the necessary information about different methods of harassment and ways to deal with them. Also, users can report any suspicious cases through this section.

50% reduction in exposure to disturbances

Divar’s actions in the field of fighting online harassment have brought positive results. The statistics published by this platform show that the amount of harassment reports on the Divar’s chat  has been reduced by half. This reduction shows that this online platform has successfully managed to create a safer and friendlier environment for its users.