Xaas has been operating in Iran in the field of cloud computing for about 10 years. This company has recently published its Yalda annual performance report
According to the Iran digital economy annotation, This report shows the performance of Xaas in a one-year period from December 22, 2022 to December of this year
Customer growth
In this one-year period, the number of Xaas customers grew 3.4 times. Now this amount reaches more than 19 thousand active customers, which includes personal businesses, startups, companies and small and large organizations.
Development and improvement of call center services
The development of the support team has increased by 60%. Customer satisfaction has increased by 14%, the time to fully respond to customer problems has decreased by 20%, and the first response time has decreased by 30%.
Over the past year, Xaas launched 10 new pop sites in Iran and the world, and the total number of pop sites reached 41. Also, Xaas cloud increased the amount of resources by 4.5 times because the number of virtual machines increased by 5.2 times.
The number of domestic pop sites increased by 5 and the number of foreign pop sites also increased by 5. According to this report, during the past year, processor speed increased by 8%, RAM speed increased by 11%, network speed increased by 60%, and storage speed increased by 123%.
Highest possible update
Xaas provides 99 to 99.99% uptime guarantee to customers according to service quality levels. Last year, some users experienced 100% uptime. The average uptime of services in the whole year is 99.98% and the lowest uptime among services is 99. It was 05%. Also, some Xaas services were unavailable for one hour and 45 minutes and 11 seconds.
Cloud users
Most of Xaas’s customers are between the ages of 25 and 34, who pay the most for services. For cloud services, the age range of 18 to 24 years is 28%, the age range of 25 to 34 years is 40%, the age range of 35 to 44 years is 19%, the age range of 45 to 54 years is 7%, the age range of 55 to 64 years is 3% and people Over 65 make up 3% of the customers who pay for these services.
33% of Xaas customers are 18 to 24 years old, 37% are 25 to 34 years old, 16% are 35 to 44 years old, 6% are 45 to 54 years old, 4% are 55 to 64 years old. per year and 4% of it is made up of people over 65 years old.
Distribution of Xaas services among customers
Cloud server, cloud data center, managed services, cloud guards are among cloud services. Cloud server 47%, cloud data center 34%, managed services 14% and cloudguard 5% of the services offered by Xaas during a one-year period from last year’s Yalda night to this year’s Yalda night.
Cloud users
In the past year, users of Xaas infrastructure services have been more inclined towards cloud servers. Also, most of the cloud data center customers are organizations, and non-organizational users have mainly sought to use the cloud server. Organizational users make up 33% and non-organizational users make up 67% of cloud users. Cloud server accounts for 58 percent and cloud data center accounts for 42 percent of cloud service demand.
The most popular managed services
Xaas managed services are services that are provided exclusively for any organization or company. In these cloud services, Xaas provides solutions for the challenges of the cloud sector of businesses. The design and implementation of backup and recovery solutions in critical situations has had the most requests and accounted for 56% of customer requests.
Container orchestration, including Kubernetes, accounted for 43% of requests, solutions for increasing availability (HA) for 40%, and security and hardening solutions for 30% of user requests. Also, cloud storage solutions account for 23%, cloud architecture design for 21%, monitoring solutions for 21%, process automation for 19%, application installation and configuration for 15%, and log management for 12% of requests.
Statistics of migration to Xaas
Cloud migration is one of the solutions provided by Xaas . Xaas Cloud helps organizations move their servers to a public, private or hybrid cloud environment. 61% of users were already using hosting services and 34% were using services from other cloud service providers.
63% of the users who migrated migrated from other cloud service providers, 31% used hosting services and 6% migrated from a dedicated server.
The most trafficked Xaas systems include aid systems, car buying, banking and capital market services, insurance companies, internet shopping, media and educational systems.
More enterprise cloud customers operate in the field of information technology, financial services, insurance, health, online sales, parent industries and education.
The lowest hours of traffic on the Xaas network in 2022 were from 4:30 to 6:30 in the morning and the highest traffic was from 15:00 to 15:30.
Popular configuration of Xaas users
The most popular configuration of Xaas cloud infrastructure services users was 4 processor cores, 4 GB of RAM and 50 GB of storage. Users were most interested in Nasr Ubuntu, followed by Windows Server in second place.
User challenges
39% of users’ challenges in using Xaas services are related to network quality, 17% are related to website UI/UX, 14% are related to disk speed, 8% are related to infrastructure quality, 7% are related to how to use the service, 6% are related to Regarding support response time, 5% is related to price increase and 4% for other cases.
Challenges of Iran’s internal network in 2022
In the second half of 2022, the country’s network faced disruptions, which also increased the dissatisfaction of Xaas customers. In the second half of last year, the ratio of human traffic to bots was 80% to 20%. But in the middle of October, more than 90% of the traffic originating in Iran was made up of bots, and less than 10% of the traffic was related to humans.
One of the most important reasons for this was the increase in filtering and the use of filter breakers by users, which caused a heavy load on the country’s network traffic. Users of cloud services also experienced a decrease in quality in the internal and external network, which brought cloud services instability.
Challenges of cloud users in the Iranian market
Users of cloud infrastructure services among all service providers in Iran are facing various challenges. According to cloud surveys, high cost is the most important challenge for cloud users. High cost 49%, unsustainable infrastructure 47%, inappropriate support 36%, low storage speed 14% of users’ points in Xaas surveys.
Barriers to migrating to cloud infrastructure in the Iranian market
In the Xaas poll on barriers to cloud migration, upstream policies scored the most, 42 percent of the vote. Lack of sufficient expertise in the organization 37%, difficulty and risks of moving 36%. 1 percent, information security 33. They got 7% of the votes.
Application services for cloud users in the Iranian market
The most practical service for cloud users in the Iranian market is cloud infrastructure (including cloud server and cloud data center). After that, CDN is in second place. Cloud storage, cloud platform and DevOps as a Service are ranked fourth to sixth.
Attractive offers for users
Free 24-hour support took first place in Xaas survey about which offer from cloud service providers is most attractive to them. Free accident backup, free infrastructure security, monthly discount, special account charging, periodic free service, and DevOps as a Service were ranked second to seventh.
Fastest access to support
Over the past year, the average initial response time to customer tickets decreased by 16% compared to the same period, reaching 4 and a half minutes, and the support experts completely resolved the customer’s problem in an average of 2 and a quarter hours.
The total number of answered support tickets also reached 11,000 last year.
On average, Xaas customers waited for about 30 seconds to communicate with support experts, and the telephone conversation time with experts was less than 3 minutes.
The total time of phone calls was 3,200 hours and the average time of talking with experts was 2 minutes and 42 seconds.
The level of user satisfaction with 3. 7 to 4 last December. 5 arrived in December this year. These points are calculated out of 5 points.
Managed services support
Last year, 78% of users who used managed servers in addition to Xaas cloud infrastructure services, used its non-free support.
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